Refund policy

At Nelipot Swim, customer satisfaction is our top priority. We understand that sometimes a purchase may not meet your expectations, and we’re here to help. Please read our Refund Policy below for details on returns, exchanges, and refunds.

1. Returns and Exchanges

  • Eligibility: We accept returns and exchanges within 14 days of delivery. To be eligible, items must be in their original condition, unworn, unwashed, with tags attached, and in the original packaging.
  • Non-Returnable Items: Certain items, such as gift cards, final sale items, and personal care products (e.g., swimsuits with removed hygiene liners), cannot be returned or exchanged.
  • Exchange Process: If you’d like to exchange an item for a different size or color, please contact our customer support team. Exchanges are subject to item availability.

2. Return Process

  • Request a Return: To initiate a return, please email us at support@nelipotswim.com with your order number and reason for return. Our team will provide you with instructions on how to send back the item.
  • Shipping Costs: Return shipping costs are the responsibility of the customer unless the item received was incorrect or defective. We recommend using a trackable shipping method, as we are not responsible for items lost in transit.

3. Refunds

  • Refund Method: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be issued to your original payment method within 5-7 business days, excluding any original shipping charges.

4. Defective or Incorrect Items

  • If you receive an item that is defective, damaged, or incorrect, please contact us within 7 days of delivery. We will arrange a replacement or provide a full refund, including any shipping fees.

5. Late or Missing Refunds

  • If you haven’t received a refund within the expected timeframe, please check with your bank or credit card company first, as it may take some time for the refund to officially post. If you still have not received it, please contact us at support@nelipotswim.com.

6. Contact Us

  • If you have any questions about our Refund Policy, please reach out to us at support@nelipotswim.com. Our customer support team is here to assist you.

Thank you for shopping with Nelipot Swim! We are committed to providing you with quality products and a positive shopping experience.